FAQ

1.- If my IP has been blocked and I can't access Plesk, how do I resolve this?

If the IP of your computer is from your route, use your mobile phone to connect to Plesk (do not use the wifi connection). Enter the extension and disconnect, or find the IP and delete it.

2.- I don't have access to Plesk and I enabled RDP blocking. How can I resolve this?

First, check if you can access the server from another connection, such as your mobile phone (not Wi-Fi). Otherwise, the only option is restart the server. Once Windows has started, the Firewall has a 5-minute delay, during which time RPD access is available. Use those 5 minutes to disable the blocking rule.

3.- What is the BOT rule?

Enabling this rule will make the extension more sensitive to failed attempts and increase the overall level of security. If it detects patterns of malware, bots, connection bursts or robots, it will block faster.

4.- Can I get information from operations logs?

Yes, you can get the information you need from the extension in the "View Logs" tab. The system will only display the last 400 records and you can search by columns and text.

If you need an advanced search you can see this help section https://firewall.flexservices.app/plesk/es/help-windows-log.html

If you want generate daily log of blocked IP addresses , you can see this help section on how to do it https://firewall.flexservices.app/plesk/es/help-system-log.html