New Extension for Plesk. Antivirus Protection to enhance your server security. Why choose Flex Antivirus?

Frequently Asked Questions

Find answers about installation, configuration, licenses and operation of Firewall Manager for Plesk.

1

If my IP is blocked and I can't access Plesk, how do I fix it?

If it's your computer's IP, from your router, use your mobile phone to connect to Plesk (don't use the Wi-Fi connection). Go into the extension and disable it, or search for the IP and remove it.

2

I don't have access to Plesk and I enabled the RDP block. How do I fix it?

First, check whether you can access it from another connection, such as your mobile phone (don't use Wi-Fi). If not, the only alternative is to remotely restart the server. Once Windows has started, the Firewall has a 5-minute delay, during which RDP access is available. Use those 5 minutes to log in and disable the blocking rule.

3

What is the BOT rule?

If you enable this rule, the system will become more sensitive to failed attempts and overall security is increased. If it detects patterns of malware, bots, connection bursts, or robots, it will block them sooner.

4

Can I get information from the operations log?

Yes, from the extension's "View Logs" tab, you can get the information you need. The system will only show the last 400 records, and you can search by columns and text.

If you need an advanced search, you can see this help section help-windows-log.html

If you want the system to generate daily log files with the list of blocked IP addresses, you can see this help section on how to do it help-system-log.html

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